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Samsung Uses Six Sigma To Change Its Image

Summary: Since it was founded in 1969, Samsung Electronics Co. (SEC) has used a number of quality tools and techniques for process and product improvement. Six Sigma has recently been added to upgrade these techniques and improve SEC's competitive position in world markets. As a foundation for Six Sigma, SEC focused on developing its internal resources to put innovation first in the development, design, manufacture, and marketing of its products and the growth of its employees. The Juran Institute provided training for management, Champions, and other employees responsible for deployment planning. Over the past two years Six Sigma projects have contributed to an average 50 percent reduction in product defects and have played a major role in SEC's recent growth. As the SEC example shows, Six Sigma is making an impact in a wide range of new functions and processes, including transactional activities.

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  • Topics: Product Development and Recall, Global Quality, Innovation, Change Management, Process Management, Six Sigma
  • Keywords: Product quality,International case study,Innovation,Globalization,Change management,Business process reengineering (BPR),Quality Improvement System (QIS),Six Sigma
  • Author: Yun, Jong-Yong; Chua, Richard C.H.
  • Journal: Six Sigma Forum Magazine