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Six Sigma in Corporate Law

Summary: The use of Six Sigma by corporate law departments to reduce legal costs and streamline processes is a catalyst for overall Six Sigma deployment within a growing number of organizations. Increased use of legal resources in merger and acquisition activities, increased legal spending, changing market conditions, and internal customer requirements are the main drivers of this change. The corporate law department at TRW engaged in Six Sigma projects because company involvement in intellectual property was at that time intense. Voice of the customer identified registration and protection of patents and trademarks, as well as reduction in registration costs, as the main problems. Logistic analysis enabled the Six Sigma team to identify root causes that were addressed with solutions resulting in a new process with control measurements on defects and standardization procedures. As a result of the project, TRW realized a $1.8 million savings in hard costs. A sidebar article explains h!ow corporate law aids Six Sigma deployment within the organization.

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  • Topics: Six Sigma, Customer Satisfaction and Value
  • Keywords: Organizational improvement initiatives,Six Sigma,Case study,Voice of the customer (VOC),Logistic model,Cost management,Root cause analysis (RCA),Value-added
  • Author: Das, Rini; Colello, Sandi; Davidson, Harriet
  • Journal: Six Sigma Forum Magazine