ASQ

Exclusive Content & Downloads from ASQ

Significance of Quality Certification: The Case of the Software Industry in India

Summary: [This abstract is based on the authors' abstract.] An empirical study conducted in the software industry in India addresses total quality management (TQM), ISO 9000, the capability maturity model standards, and the consequent operational-performance indicators of organizations. Results of the study show that quality certification helps in the implementation of TQM-based quality management programs and has an impact on operational performance.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.