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Significance of Quality Certification: The Case of the Software Industry in India

Summary: [This abstract is based on the authors' abstract.] An empirical study conducted in the software industry in India addresses total quality management (TQM), ISO 9000, the capability maturity model standards, and the consequent operational-performance indicators of organizations. Results of the study show that quality certification helps in the implementation of TQM-based quality management programs and has an impact on operational performance.

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