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Lean Six Sigma Leads Xerox

Summary: Looking for ways to improve business results in the late 1990s, Xerox Corp. manufacturing and supply chain operations locally adopted Six Sigma and lean concepts. Inspired by the success of the venture, company leaders decide to integrate the concepts across the entire corporation, selecting projects on the basis of value creation and profit impact. Since then, Xerox Lean Six Sigma has gained increasing momentum, encompassing all business process. Customer focus is at the heart of the continuous improvement cycle that is sustained by the performance excellence process, the DMAIC process, market trends and benchmarking, and behaviors and leadership. Sidebar articles outline Xerox's leadership commitment and the company's path to transformation.

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