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Tap into Quality

Summary: [This abstract is based on the author's abstract.]

A quality incentive program providing a participatory structure and teamwork approach to a firm's efforts in eliminating defects can be a valuable investment. A quality incentive process implemented by a major computer manufacturer is described. The process resulted in a 72-percent decrease in defects, greater quality awareness, and improved communications. The program sought to instill pride through teamwork, problem solving, and recognizing workers' efforts. Many areas of the program are covered, including training, measurement criteria, rewards, program management, group dynamics, and results.

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  • Topics: Problem Solving, Quality Management
  • Keywords: Employee involvement (EI), Rewards and recognition, Case study, Problem solving, Quality management (QM)
  • Author: Hodlin, Steven F.
  • Journal: Quality Engineering