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Creating Integrative Solutions in Conflict Episodes

Summary: [This abstract is based on the authors' abstract.] A review of the literature on conflict management is presented. An operational enhancement to the construction of an integrative solution during a conflict episode is accomplished by redefining stakeholder aims and/or belief systems.

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  • Topics: Human Resources
  • Keywords: Human relations,Conflict resolution,Collaboration,Stakeholders
  • Author: McNary, Lisa; Gitlow, Howard
  • Journal: Quality Engineering