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Paper Organizers International: A Fictitious Six Sigma Green Belt Case Study. I

Summary: [This abstract is based on the authors' abstract.]

To clarify the concept and structure of a Six Sigma project, the authors present the first part of a hypothetical Six Sigma project at the Green Belt level. The focus of this section of the case study is on the Define and Measure phases in the define-measure-analyze-improve-control (DMAIC) method for process improvement. The study details preparing a business case with a project charter, the suppliers-inputs-process-outputs-customers (SIPOC) analysis, and Voice of the Customer analysis, and the measurement phase involving critical-to-quality (CTQ) variables, Gauge R&R studies, and developing CTQ baselines.

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  • Topics: Customer Satisfaction and Value, Six Sigma, Supplier Quality, Process Management
  • Keywords: Case study, Gage Repeatability and reproducibility studies (GR&R), Voice of the customer (VOC), Six Sigma, Supply chain management, Process management
  • Author: Rasis, Dana; Gitlow, Howard S.; Popovich, Edward
  • Journal: Quality Engineering