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Quality Quandaries - The Availability of Infusion Pumps in a Hospital

Summary: A case study illustrates the application of Lean Six Sigma to healthcare in The Netherlands. The specific case involves reducing operational costs of infusion pumps in a general hospital. A background is provided, followed by a discussion of some of the statistical aspects. Results of the study show that, contrary to widely held beliefs, it is possible to reduce costs without sacrificing quality.

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  • Topics: Lean, Six Sigma, Problem Solving
  • Keywords: Process improvement, Six Sigma, Lean manufacturing, DMAIC, Healthcare industry, Cost management, Case study
  • Author: Kemper, Benjamin P. H.; Koopmans, Mariel; Does, Ronald J. M. M.
  • Journal: Quality Engineering