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Technical Advice: Essential Elements for Quality Improvement Programs

Summary: Techical advice is provided for a question submitted by a Quality Engineering reader. Question: "I have been a quality practitioner for more than 20 years now. I have lived through continuous quality improvement (CQI), total quality management (TQM), Deming, Juran, and Crosby. My company does not embrace Six Sigma or Lean Six Sigma, but from what I can see both programs are just repackaging the others. I now am beginning to see papers on statistical engineering. In my experience, the basic application of statistical methods is the key to improvement. What am I missing?"

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  • Topics: Leadership
  • Keywords: quality trends, quality improvement approaches, flavor of the month, essentials elements quality improvement, successful quality improvement, Q&A
  • Author: Vining, Geoff
  • Journal: Quality Engineering