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Quality Quandaries: Streamlining the Path to Optimal Care for Cardiovascular Patients

Summary: This article presents an example of a Lean Six Sigma project at the Deventer Hospital in Deventer, The Netherlands. In an effort to provide faster and more accessible care, the hospital had identified the specific goal of shortening the admission and throughput times of cardiac consultations. The define, measure, analyze, improve, control (DMAIC) sequence was followed to identify opportunities for quality improvement, implement improvements, and sustain those improvements. The result of the program was a reduction in wait times for cardiac outpatients.

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  • Topics: Lean, Six Sigma
  • Keywords: Case study, DMAIC, Health care, Netherlands, Quality improvement (QI), Six Sigma
  • Author: Schoonhoven, Marit; Kemper, Benjamin P.H.; Brilleman, Machteld I.; Does, Ronald J.M.M.
  • Journal: Quality Engineering