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Quality Quandaries: Personal Injuries: A Case Study

Summary: Dutch company Burgers Ergon started a Lean Six Sigma project to improve employee safety on its construction sites. The project began with a define phase, identifying the incident registration administration process as best capturing employee safety. Two critical-to-quality measures were identified: the number of work-related injuries and the projected financial losses. The measure phase involved collecting information from incident reports and third party claims data, all of which was readily available. Analysis of the data found that the majority of the financial loss was due to lost days of work, leading to a focus on reducing the number of injury incidents. The improve phase involved a number of measures, including distributing safety equipment, improving incident processing protocols, informing employees about incidents, and training supervisors to handle safety issues. In the control phase, a system of yellow and red cards was created to single out and, in the case of red card offenses, punish unsafe behaviors. This process led to a 40 percent reduction in safety incidents, with the eventual target of a 50 percent total reduction.

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  • Topics: Six Sigma
  • Keywords: Case study, Construction industry, DMAIC, Netherlands, Safety, Six Sigma
  • Author: Lokkerbol, Joran; Schotman, Martin A. M.; Does, Ronald J. M. M.
  • Journal: Quality Engineering