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Discussion of "An Emerging Science of Improvement in Health Care"

Summary: This article comments on an article by Bo Bergman, Andreas Hellström, Svante Lifvergren, and Susanne M. Gustavsson, "An Emerging Science of Improvement in Health Care," Quality Engineering, Volume 27, Number 1 (January 2015), pages 17-34. The latter article describes the emerging science of improvement in health care and adds the authors' perspectives from the quality improvement initiatives originating in industry. The present article explains the views of Does, de Mast, and Schoonhoven on improving operational effectiveness in health care. Aspects covered include operational excellence, process improvement, lean, kaizen, Six Sigma, DMAIC, and the theory of constraints.

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  • Topics: Continuous Improvement, Quality Management
  • Keywords: Health care, Healthcare industry, Quality improvement (QI), Process improvement, Six Sigma, Kaizen, DMAIC, Goldratt's Theory of Constraints (TOC)
  • Author: Does, Ronald J.M.M.; de Mast, Jeroen; Schoonhoven, Marit;
  • Journal: Quality Engineering