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Designing for Six Sigma in a private organization in China under TQM implementation: A case study

Summary: After China entered the WTO, a growing number of Chinese companies have started to employ Six Sigma Management to improve the quality of their products aimed building a Six Sigma Organization. This case study sought to understand the application of a design for Six Sigma methodology (DMADV) for training employees in quality tools in a total quality management adoption in a private organization in China. Problems and barriers, with regard to quality culture, inside the organization were encountered, identified, and reconciled during this project, while building a quality management system. The benefits of the DMADV application and the financial returns from the project are discussed.

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  • Topics: Statistics
  • Keywords: TQM, Lean Six Sigma, DMADV, Quality management, China, Training (operational and service)
  • Author: Li, Na; Laux, Chad; Antony, Jiju
  • Journal: Quality Engineering