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Controlling for Quality: Climate, Leadership, and Behavior

Summary: [This abstract is based on the author's abstract.] The psychological mechanisms of employee quality-related behavior are explained, and a new quality climate measure is presented. Data collected in a food plant support the hypotheses that the quality-related behaviors of employees are not aligned with those desired by management, and that employees perform better in organizations with a high-quality climate and transformational leadership. Departmental quality climate scores and leadership scores correlated negatively with percentages of nonquality behaviors, indicating the need for some form of social control.

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  • Topics: Quality Management
  • Keywords: Behavior modification, Organizational culture, Quality awareness, Leadership, Employee relations, Human factors
  • Author: Luria, Gil
  • Journal: Quality Management Journal