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Product Liability: Beyond Loss Control -- An Argument for Quality Assurance

Summary: [This abstract is based on the authors' abstract.] Companies should pay close attention to the relationship between product liability claims and effective quality control programs. Suits are generally filed under three categories: negligence, breach of warranty, or tort liability. Properly implemented quality assurance initiatives allow a company to track all aspects of the operation in order to determine where waste and defects are occurring. Courts are looking beyond a simple defect for evidence the company is exercising due diligence. Quality systems also provide documentation control that prevents “smoking guns” from becoming financial liabilities.

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  • Topics: Quality Management
  • Keywords: Product liability, Compliance, Liability prevention, Quality management (QM), Quality assurance (QA)
  • Author: Boehm, Thomas C.; Ulmer, Jeffrey M.
  • Journal: Quality Management Journal