ASQ

Exclusive Content & Downloads from ASQ

Generic Lean Six Sigma Project Definitions in Financial Services

Summary: [This abstract is based on the authors' abstract.] This study shows how the application of lean Six Sigma in financial service organizations can improve operational efficiency and effectiveness. The lack of a clear definition is an important cause of project failure. To rectify this situation, seven standard project definitions, or generic templates, are provided that may be used as a guide in the definition phase. Project leaders will be able to form clear project definitions that have attainable goals and solid business rationale.

Anyone with a subscription, including Site and Enterprise members, can access this article.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Lean, Six Sigma
  • Keywords: Financial industry, Six Sigma, Lean manufacturing, Project management, Project selection, Innovation, Service quality, Critical values, Efficiency
  • Author: de Koning, Henk; de Mast, Jeroen; Does, Ronald J.M.M; Vermaat, Thijs; Simons,Serge
  • Journal: Quality Management Journal