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Generic Lean Six Sigma Project Definitions in Financial Services

Summary: [This abstract is based on the authors' abstract.] This study shows how the application of lean Six Sigma in financial service organizations can improve operational efficiency and effectiveness. The lack of a clear definition is an important cause of project failure. To rectify this situation, seven standard project definitions, or generic templates, are provided that may be used as a guide in the definition phase. Project leaders will be able to form clear project definitions that have attainable goals and solid business rationale.

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  • Topics: Lean, Six Sigma
  • Keywords: Financial industry, Six Sigma, Lean manufacturing, Project management, Project selection, Innovation, Service quality, Critical values, Efficiency
  • Author: de Koning, Henk; de Mast, Jeroen; Does, Ronald J.M.M; Vermaat, Thijs; Simons,Serge
  • Journal: Quality Management Journal