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Paradoxes of ISO 9000 Performance - A Configurational Approach

Summary: [This abstract is based on the authors' abstract.] Despite the rapid increase in the number of organizations certified to ISO 9000, the impact of certification on performance remains controversial. A logistic regression model developed here illustrates the variables that explain the occurrence of four effectiveness configurations that reflect the paradoxes and degrees of success of ISO 9000 implementation. The results of a quantitative study show that internal and managerial motivation to adopt ISO 9000 positively affects the likelihood of a certified organization to achieve a better-performing effectiveness configuration, but that implementation often remains fairly superficial and designed to reflect an image of the organization distinct from actual internal practices.

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  • Topics: ISO 9000, Certification/Registration (management system standards)
  • Keywords: ISO 9000, Implementation, Compliance, Effectiveness, Configuration assurance, Organizational design
  • Author: Boiral, Olivier; Amara, Nabil
  • Journal: Quality Management Journal