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Quality Snags in the Mortgage-Finance Supply Chain

Summary: [This abstract is based on the author’s abstract.] The current financial crisis is examined from the quality management viewpoint. Solving the crisis will require management of quality in both financial institutions and financial supply chains. Recommendations are given based on successful quality practices in industry.

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  • Topics: Quality Management, Quality Assurance
  • Keywords: Financial industry, Economics, Quality management (QM), Quality control methodology, Supply chain management
  • Author: Zipkin; Paul
  • Journal: Quality Management Journal