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The Role of Front-Line Ideas in Lean Performance Improvement

Summary: [This abstract is based on the authors' abstract.] The majority of companies implementing lean production techniques to improve performance fail to take advantage of the full potential of going lean. A critical component that is often missing in unsuccessful initiatives is the ability to get improvement ideas from front-line employees. High-performing idea systems that implement a significant number of employee suggestions were found by this study to be a major factor in successful lean initiatives. Insight is provided into why such systems are rarely encountered in industry.

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  • Topics: Lean, Problem Solving, Process Management
  • Keywords: Lean manufacturing, Employee suggestions, Employee involvement (EI), Organizational learning, Process improvement, Operational methods, High performance organizations
  • Author: Robinson, Alan; Schroeder, Dean
  • Journal: Quality Management Journal