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Exploring the Use of Lean Thinking and Six Sigma in Public Housing Authorities

Summary: [This abstract is based on the authors' abstract.] Inadequate funding for federal housing programs for low-income families and the elderly makes it necessary for public housing authorities to find ways to make do with less. In response, a few of these organizations have turned to private-sector quality management practices such as Lean thinking and Six Sigma. Whether these practices can be successfully applied to housing authorities is explored by providing an overview of Six Sigma and Lean, investigating challenges that will be encountered during implementation, and examining experiences of similar organizations adopting these practices. A case study shows how these principles can be applied in an affordable housing process.

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  • Topics: Six Sigma, Lean, Process Management
  • Keywords: Six Sigma, DMAIC, Lean manufacturing, Public sector, Local government, Process improvement, Quality improvement (QI), Cost management, Case study
  • Author: Kumar, Sameer; Bauer, Kenneth F.
  • Journal: Quality Management Journal