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Managing Continuous Improvement in Vietnam: Unique Challenges and Approaches to Overcome Them

Summary: [This abstract is based on the authors' abstract.] As Vietnam enters the global marketplace, it must take steps to avoid the low-cost labor trap and move up the production value chain by improving quality and productivity with continuous improvement (CI) practices. Despite interest from the international business community, the language barrier, lack of reliable data, and the culture of secrecy in Vietnam make it difficult to do management research, particularly on the use of CI techniques. A report is given on a research project to study the state of CI in Vietnam. Fieldwork and interviews with business leaders and others with knowledge of Vietnam help identify unique challenges to managing CI in Vietnam. Approaches to overcome these challenges are considered.

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  • Topics: Continuous Improvement
  • Keywords: Globalization, Continuous improvement (CI), Quality management principles, Competitiveness, Quality improvement (QI), Productivity
  • Author: Nguyen, Phuong Anh; Robinson, Alan G.
  • Journal: Quality Management Journal