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An Exploratory Analysis of Preliminary Blinded Applicant Scoring Data From the Baldrige National Quality Program

Summary: [This abstract is based on the author’s abstract.] Insights related to the Baldrige program and its scoring process are investigated using data released in 2009 by the National Institute of Standards and Technology. The focus is on applicant performance as reflected in examiner scoring. Significant differences are observed between large organizations and the small business sector which has consistently lagged behind other sectors. Also observed were a decline in performance within the for-profit sectors, steady increases within health care and education, and an improvement in the scoring variability of examiners.

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  • Topics: Baldrige Program
  • Keywords: Baldrige Award (MBNQA), Testing, Performance appraisals, Scoring methods, Variability
  • Author: Evans, James R.
  • Journal: Quality Management Journal