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On Baldrige Core Values and Commitment to Quality

Summary: [This abstract is based on the authors' abstract.] A study compares the perceptions held by supply chain managers and operations managers in regard to the core values of the Malcolm Baldrige National Quality Award. Results show agreement relative to customer-driven quality, creating value, and a focus on innovation. Operations managers stressed partnering and social responsibility, while supply chain managers prioritized organizational and personal learning.

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  • Topics: Baldrige Program
  • Keywords: Management styles, Core values, Supply chain management, Malcolm Baldrige National Quality Award (MBNQA), Quality management principles
  • Author: Ogden, Jeffrey; Wallin, Cynthia; Foster Jr., S. Thomas
  • Journal: Quality Management Journal