ASQ

Exclusive Content & Downloads from ASQ

Impact of Quality Management on Hospital Performance: An Empirical Investigation

Summary: [This abstract is based on the authors' abstract.] Prior research is ambiguous on the impact of quality management practices on health care performance. This research helps clarify the definition of quality management by splitting it into two components: quality process and quality context. Analysis shows that focusing solely on quality process can lead to negative performance outcomes. Addressing both the quality process and the quality context is necessary for quality management to positively impact health care performance.

Please sign-in or register to download this information. Registration is FREE and gives you access to ASQ's articles, case studies and general information.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Quality Management
  • Keywords: Healthcare industry, Process, Quality management (QM), Quality management principles
  • Author: Carter, Robert E.; Lonial, Subhash C.; Raju, P. S.
  • Journal: Quality Management Journal