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Managing Quality in Outsourced Production: Construct Development and Measurement Validation

Summary: [This abstract is based on the author’s abstract.] There is surprisingly little literature on the subject of managing the quality of outsourced production. This paper develops and evaluates the necessary scales of measurement for studying production management of contract manufacturers. To the extent possible these scales are derived from existing literature on in-house production management. These scales are refined through a rigorous item-sorting process and formally assessed using data collected from buyers and contract managers.

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  • Topics: Quality Management
  • Keywords: Empirical model, Manufacturing, Measurement, Outsourcing, Quality management (QM)
  • Author: Gray, John; Handley, Sean
  • Journal: Quality Management Journal