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The Role of Quality Management Practice in the Performance of Integrated Supply Chains

Summary: [This abstract is based on the author’s abstract.] This paper describes an exploratory study on the role of quality management (QM) in integrated supply chain (ISC) performance. The study identified critical success factors that apply to ISCs across all sectors. Analysis of data gathered from large French corporations in four industry sectors shows significant contributions to ISC performance from QM. While the exact contributors to performance varied from sector to sector, several QM practices were common to high performing ISCs: the elevation of supply chain managers to senior management positions and the selection and cultivation of suppliers focused on product quality, delivery speed and customer satisfaction improvements.

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  • Topics: Supplier Quality
  • Keywords: Customer satisfaction (CS), Delivery, Manager, Quality, Quality management (QM), Suppliers, Supply chain, Supply chain management
  • Author: Terziovski, Milé; Hermel, Philippe
  • Journal: Quality Management Journal