Exclusive Content & Downloads from ASQ

Antecedents of Project Success: The Perception of Vendor Employees

Summary: [This abstract is based on the authors’ abstract.] The authors have researched the impact of the relationship quality and vendor performance of information technology outsourcers from the vendor perspective. A survey of vendor employee working at client sites was conducted. The quality of the relationship between vendor and client is shown to have a significant impact on project outcomes. Good process management and an open organizational culture at client organizations improved both perceived relationship quality and vendor performance.

Anyone with a subscription, including Site and Enterprise members, can access this article.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Process Management, Supplier Quality
  • Keywords: Customer supplier relationships, Information technology, Organizational culture, Outsourcing, Performance management, Process management
  • Author: Pannirselvam, Gertrude P.; Madupalli, Ramana
  • Journal: Quality Management Journal