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Antecedents of Project Success: The Perception of Vendor Employees

Summary: [This abstract is based on the authors’ abstract.] The authors have researched the impact of the relationship quality and vendor performance of information technology outsourcers from the vendor perspective. A survey of vendor employee working at client sites was conducted. The quality of the relationship between vendor and client is shown to have a significant impact on project outcomes. Good process management and an open organizational culture at client organizations improved both perceived relationship quality and vendor performance.

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  • Topics: Process Management, Supplier Quality
  • Keywords: Customer supplier relationships, Information technology, Organizational culture, Outsourcing, Performance management, Process management
  • Author: Pannirselvam, Gertrude P.; Madupalli, Ramana
  • Journal: Quality Management Journal