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Customized Compliance: Exploring Patterns of Quality Adoption in a Multidivisional Context

Summary: [This abstract is based on the author’s abstract.] This study examines the differences in quality practices adopted by divisions within an organization after the headquarters calls for a general implementation. The context of each individual division creates an inclination toward adopting quality practices either ceremonially or enthusiastically. Divisions oriented ceremonially prefer to implement practices that build contextual infrastructure rather than those that alter core technical processes. Enthusiastically-oriented divisions show no bias. Encouraging constructive attitudes toward quality management and honest information exchange between divisions and headquarters may lower barriers to uniform adoption of quality practices across a multidivisional organization.

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  • Topics: Quality Management, Total Quality Management
  • Keywords: Attitude, Implementation, Quality management (QM), Self assessment
  • Author: Ford, Matthew W.
  • Journal: Quality Management Journal