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The Role of Quality Measures in Pre- and Post-Decision Analysis of an Organizational Change

Summary: [This abstract is based on the authors’ abstract.] This paper examines the predecision discussions and postdecision regret minimization at a large teaching hospital making major technological changes to their intensive care unit. Statistical and graphic analysis of decision networks within the ICU both before and after the changes showed high quality measures. Minimizing regret created a highly successful and smooth transition to the new procedures.

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  • Topics: Quality Management, Innovation
  • Keywords: Analysis, Change, Change management, Decision making, Graphical methods, Healthcare industry, Innovation, Measure, Case study
  • Author: Gray, Edward H.; Gray, Irwin; Yodice, Paul C.; Rezai, Fariborz; Fless, Kristin G.
  • Journal: Quality Management Journal