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The Effects of ISO Certification on Organization Workmanship Performance

Summary: This study examines the effect of ISO 9001 certification on workmanship performance using a case study of the construction industry. A questionnaire survey identified factors contributing to poor workmanship on construction projects. Performance was compared between ISO certified and non-ISO-certified organizations. The study found a correlation between ISO 9001 certification and workmanship performance and the improvement of workmanship factors.

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  • Topics: ISO 9000
  • Keywords: Certification, Construction industry, International Standards Organization (ISO), Management, Quality, ISO 9001:2008
  • Author: Iwaro, Joseph; Mwasha, Abrahams
  • Journal: Quality Management Journal