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Latham's Response to Commentaries

Summary: Author response to Commentaries on "Management System Design for Sustainable Excellence: Framework, Practices, and Considerations"

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  • Topics: Baldrige Program
  • Keywords: Collaboration, Design, Environment, Management, Malcolm Baldrige National Quality Award (MBNQA), Stakeholders, Sustainability, Systems, Systems thinking, Criteria for performance excellence, Positive deviance
  • Author: Latham, John R.
  • Journal: Quality Management Journal