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Commentaries on "Management System Design for Sustainable Excellence"

Summary: The commentors in general agree with the approach to management system design presented in Dr. Latham's article. Hoisington notes that most organizations do not focus on sustainability, a primary component of the approach presented by Latham. Spong appreciates Latham's advice on changing an existing management system, but points out that leaders will find rethinking the purpose and design of their management systems difficult. Frendall expounds on the underlying theories behind the approach and discusses future research opportunities, including the development of survey metrics for aspects of the presented framework.

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  • Topics: Baldrige Program
  • Keywords: Collaboration, Design, Environment, Management, Malcolm Baldrige National Quality Award (MBNQA), Stakeholders, Sustainability, Systems, Systems thinking, Criteria for performance excellence, Positive deviance
  • Author: Hoisington, Steve; Spong, David; Fredendall, Lawrence
  • Journal: Quality Management Journal