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The Road to Maturity: Process Management and Integration of Strategic Human Resources Processes

Summary: The authors present a study organizational integration in strategic human resource processes. They propose that integration improves as a process matures collaboratively and coordinatively. Data obtained from organization engaged in Baldrige-based evaluations support the existence of a relationship between maturity and human resource process integration. The data also indicate that various human resource processes have differing integration rates, achievable degrees of integration, and blends of collaborative and coordinative structures. The study suggests that integration can advance understanding of human resource processes.

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  • Topics: Human Resources
  • Keywords: Collaboration, Human resources (HR), Improvement, Process structure, Quality management (QM)
  • Author: Ford, Matthew W.; Evans, James R.; Masterson, Suzanne S.
  • Journal: Quality Management Journal