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Perspectives of a Clinical Nurse Specialist About Improving the Quality of Nursing Services

Summary: Recent reports, including the Institute of Medicine’s “To Err is Human: Building a Safer Healthcare System” and “Crossing the Quality Chasm: A New Health System for the 21st Century,” cite the need for sweeping redesign of the healthcare system for high-quality evidence-based safe healthcare. Nursing has enormous potential to improve healthcare, as it directly affects the quality of care delivered to patients. Nursing, as the front-line staff, is positioned to implement changes to improve quality nursing care to improve outcomes using assistance from other disciplines such as quality management. Opportunities exist for nursing and academic partnerships to examine nursing process measures to develop a framework and help operationalize the concept of quality nursing.

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  • Topics: Continuous Improvement
  • Keywords: Healthcare quality, Nursing quality, Nursing process, Patient outcomes, Quality management (QM), Nursing, Health care, Healthcare industry, Quality improvement (QI)
  • Author: Seitz, Susan
  • Journal: Quality Management Journal