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The Influence of Continuous Improvement Practices on Learning: An Empirical Study

Summary: [This abstract is based on the authors' abstract.] This paper examines whether continuous improvement practices (CIPs) directly affect organizational improvement, or whether their impact on improvement is mediated by learning, which then leads to improved performance. A survey instrument was developed using both prior scales and new items. The collected responses were then analyzed using structural equation modeling techniques, which suggested that the maturity of a firm’s use of CIPs fully mediated the effects of CIPs and learning on organizational improvement. These findings provide evidence that it is essential for a firm to create an organizational structure to support continuous improvement and to help make continuous improvement the way the firm does its work.

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  • Topics: Continuous Improvement
  • Keywords: Knowledge creation, Continuous improvement (CI), Continuous improvement process (CIP), Quality management (QM), Organizational learning, Structural equation modeling, Learning, Organizational design
  • Author: Kovach, Jamison V.; Fredendall, Lawrence D.;
  • Journal: Quality Management Journal