Exclusive Content & Downloads from ASQ

Applications of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations

Summary: While progress has been made in understanding how website quality is defined, most of the research in this stream focuses on the functional aspects of quality overlooking the critical technical aspects. This study seeks to better understand the drivers of website quality.

Anyone with a subscription, including Site and Enterprise members, can access this article.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Quality Management Journal

Access this and ALL OTHER Quality Management Journal online articles. You'll also receive the print version by mail.

  • Topics: Quality Function Deployment
  • Keywords: E-commerce, Quality function deployment (QFD), Quality functions, Planning, Quality tools, Sports, Internet, Benchmarking, World Wide Web (WWW)
  • Author: Gonzalez, Marvin E.; Quesada, Gioconda; Davis, Joshua; Mora-Monge, Carlo
  • Journal: Quality Management Journal