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Applications of Quality Management Tools in the Evaluation of Websites: The Case of Sports Organizations

Summary: While progress has been made in understanding how website quality is defined, most of the research in this stream focuses on the functional aspects of quality overlooking the critical technical aspects. This study seeks to better understand the drivers of website quality.

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  • Topics: Quality Function Deployment
  • Keywords: E-commerce, Quality function deployment (QFD), Quality functions, Planning, Quality tools, Sports, Internet, Benchmarking, World Wide Web (WWW)
  • Author: Gonzalez, Marvin E.; Quesada, Gioconda; Davis, Joshua; Mora-Monge, Carlo
  • Journal: Quality Management Journal