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Supply Chain Quality Management and Environmental Uncertainty: A Contingency Perspective

Summary: This paper extends contingency perspectives of quality management to the inter-organizational quality context. Supply chain quality management (SCQM) is conceptualized as a mechanism for governing quality of resource flows between interdependent organizations.

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  • Topics: Supplier Quality
  • Keywords: Supply chain management, Supply chain, Business performance, Uncertainty, Research
  • Author: Ford, Matthew W.
  • Journal: Quality Management Journal