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Book reviews

Summary: The books reviewed in this column include Achieving Customer Experience Excellence Through a Quality Management System, Design for Six Sigma: A Practical Approach Through Innovation, The Art of Integrating Strategic Planning, Process Metrics, Risk Management, and Auditing, and Reliability Assessments: Concepts, Models, and Case Studies.

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  • Topics: Customer Experience Management, Quality Management, Six Sigma, Auditing, Strategic Planning, Reliability
  • Keywords: Book reviews
  • Author: Zrymiak, Dan; Radziwill, Nicole M.;
  • Journal: Quality Management Journal