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Column: Site Visit: Discovering Lean Thinking at Progressive Healthcare

Summary: Progressive Healthcare, a large multi-specialty group practice, made a decision to use lean thinking to improve their primary care delivery process. Lean thinking, developed in the Toyota production line, focuses on removing waste from work or processes. While it has long been in use in the automotive industry, it is new to service and health care industries. Lean thinking can offer added value from a patient point of view by removing waste from processes and workflow. Progressive's journey to lean is chronicled. Sidebar articles give lean thinking definition and background and lean design principles.

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  • Topics: Lean, Process Management
  • Keywords: Case study,Health care,Waste,Lean manufacturing,Process management,Healthcare industry
  • Author: Bushell, Sylvia, Mobley, Joyce, Shelest, Becky
  • Journal: Journal for Quality and Participation