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Health Care Standards: The Good, Bad, and the Ugly in Our Future

Summary: The mission of the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) is to improve the quality of health care services offered to the public. While the JCAHO standards are important and beneficial to quality improvement in certain areas, the approach many hospitals use to achieve their goal is flawed. The principle problem is that the traditional approach fails to effectively utilize employee expertise and does, in fact, do more to stifle than empower the work force. Positive change in quality improvement methods lies in the evolution of the management culture. Management must go beyond their hierarchical mentality and be willing to relinquish some traditional authority. The systems approach demonstrates how a willingness to trust the work force can be transformed into a vehicle for positive change.

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  • Topics: Human Resources
  • Keywords: Accreditation,Case study,Employee involvement (EI),Quality improvement (QI),Health care,Joint Commission on Accreditation of Healthcare Organizations (JCAHO),Empowerment
  • Author: Roth, William; Taleff, Patrice
  • Journal: Journal for Quality and Participation