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Charting Skills for Quality Improvement

Summary: Skill charting is a tool to assist managers and employees to improve performance quality by focusing on improving skills and knowledge. It is especially relevant to behavioral performance. Skill charting is based on what is called a constructivist approach to employee learning and change in which new knowledge is constructed or created over a foundation of prior knowledge. The approach has features in common with other quality control methods, such as the relations diagram and the affinity diagram. An example illustrates how skill charting is used to help a sales team improve customer relations skills.

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  • Topics: Human Resources, Career Development
  • Keywords: Performance management, Knowledge skills and abilities (KSA), Employee relations, Human resources (HR), Quality control methodology, Behavior modification
  • Author: Lyons, Paul
  • Journal: Journal for Quality and Participation