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Case Study - Teamwork Makes the Difference (On-line Only version)

Summary: Winning teams in the 2008 International Team Excellence Award program used a wide variety of quality tools to improve productivity, reduce injuries, cut costs, and improve overall quality. The Gold Award went to the Boeing C-17 USM Project Team for developing a universal splice machine that reduced repetitive motion injuries. The Silver Award recipient was Healthways, Inc., whose team used Lean/Six Sigma tools to improve member contact levels in a healthcare telephonic delivery model. Bayer MineralScience LLC took the Bronze Award for a project to establish a lean, statistically sound basis for selecting best value carriers, resulting in reduced line haul freight costs of more than $500,000. Additional case studies related to the International Team Excellence Award program are available in the article’s online extension.

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  • Topics: Awards
  • Keywords: Quality awards, AQP Team Excellence Award Winner, Aerospace industry, Healthcare industry, Construction industry, Project teams, Quality tools
  • Author: Jacobsen, Janet
  • Journal: Journal for Quality and Participation