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Another View of Quality in Government - An Interview with Mark Miloscia

Summary: An interview with Mark Miloscia, a Washington state representative, member of ASQ, and Baldrige examiner, provides insight into his opinions on quality in government. Miloscia’s extensive public service experience has provided numerous opportunities to apply his understanding of Baldrige criteria to government affairs.

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  • Topics:
  • Keywords: Interviews, Quality improvement (QI), Government
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  • Journal: Journal for Quality and Participation