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How to Lead When the Generation Gap Becomes Your Everyday Reality

Summary: Differing values and mind-sets between generations in the workplace make it more difficult for leaders to find ways to promote harmony, productivity and mutual respect. Generational conflicts are similar to other diversity challenges. Understanding the perceptions behind these differences helps in the acceptance of, if not agreement with, the differences. Leaders should encourage cross-generational dialog to learn more about employees’ perspectives. Cross-generational teams can be used to harness the power of differences effectively and productively. A sidebar article explains how to conduct an employee dialog on generational differences.

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  • Topics: Change Management, Leadership
  • Keywords: Quality of work life, Work force, Employee involvement (EI), Communication, Task force teams
  • Author: Gesell, Izzy
  • Journal: Journal for Quality and Participation