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Case Study: Bringing the Personal Touch to Training and Cultural Change

Summary: Many organizations rely on commercially available Six Sigma instructional courses, but health-benefits company Humana Inc. chose to make training more personal with values related to people. Six Sigma requires teamwork and the engagement of associates who must be organized in phases to prevent them from feeling overwhelmed. Before learning the technical side of Six Sigma, associates at Humana start with an introductory Yellow Belt orientation course involving a personal touch that makes Six Sigma more comfortable for associates in service or transactional settings who do not have technical backgrounds. Humana’s return on investment for Yellow Belt is impressive, and a significant number of participants have subsequently entered the Green Belt training/certification program.

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  • Topics: Six Sigma
  • Keywords: Case study, Six Sigma, Organizational improvement initiatives, Employee education & training, Training and presentation techniques
  • Author: Pollock, Steve
  • Journal: Journal for Quality and Participation