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Managing Performance: A Practical Perspective on Managing Employee Performance

Summary: Employee performance management is a key factor of sustained organizational competitiveness. The majority of performance initiatives occur at the organizational level. Common organization-level methods of managing performance are performance appraisal, rewards and recognition, training, access to resources, goal setting, employee participation and empowerment, and coaching and feedback. Less common methods include mentoring, positive organizational behavior and creative work arrangements such as flex time. Manageable individual performance areas are task- and role-specific performance, extra-role performance (also known as organizational citizenship behavior), adaptability, innovation and creativity, and ethical conduct. Other, less obvious aspects of the organization such as physical environment may also be controllable for a performance effect.

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  • Topics: Human Resources, Career Development
  • Keywords: Coaching, Competitiveness, Creativity, Employee education & training, Empowerment, Ethics, Flextime, Goals, Innovation, Mentoring, Organizational culture, Organizational improvement, Performance appraisals, Performance management, Rewards and recognition
  • Author: Schraeder, Mike; Jordan, Mark
  • Journal: Journal for Quality and Participation