Exclusive Content & Downloads from ASQ

Managing Performance: A Practical Perspective on Managing Employee Performance

Summary: Employee performance management is a key factor of sustained organizational competitiveness. The majority of performance initiatives occur at the organizational level. Common organization-level methods of managing performance are performance appraisal, rewards and recognition, training, access to resources, goal setting, employee participation and empowerment, and coaching and feedback. Less common methods include mentoring, positive organizational behavior and creative work arrangements such as flex time. Manageable individual performance areas are task- and role-specific performance, extra-role performance (also known as organizational citizenship behavior), adaptability, innovation and creativity, and ethical conduct. Other, less obvious aspects of the organization such as physical environment may also be controllable for a performance effect.

Anyone with a subscription, including Site and Enterprise members, can access this article.

Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Human Resources, Career Development
  • Keywords: Coaching, Competitiveness, Creativity, Employee education & training, Empowerment, Ethics, Flextime, Goals, Innovation, Mentoring, Organizational culture, Organizational improvement, Performance appraisals, Performance management, Rewards and recognition
  • Author: Schraeder, Mike; Jordan, Mark
  • Journal: Journal for Quality and Participation