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The Discreet Charm of Cell Number Nine

Summary: The quality industry's journey can be seen as a progress from a one-dimensional to a multi-dimensional primary objective and from a tactical to a strategic location focus. Placing these aspects in a three-by-three grid, the future of quality lies in cell number nine, where sustainable quality for entire communities and societies is the focus. As the quality journey has progressed, the problems to overcome have become wicked, which is to say, they are complex and have either many possible answers or no answer. Cell number nine is populated almost entirely with wicked problems, meaning that the tools and approaches of the past and present will likely be inappropriate to the challenges ahead.

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  • Topics: Innovation
  • Keywords: Community, Quality profession, Sustainability, Future of quality, Globalization
  • Author: Saco, Roberto M.
  • Journal: Journal for Quality and Participation