ASQ

Exclusive Content & Downloads from ASQ

The Discreet Charm of Cell Number Nine

Summary: The quality industry's journey can be seen as a progress from a one-dimensional to a multi-dimensional primary objective and from a tactical to a strategic location focus. Placing these aspects in a three-by-three grid, the future of quality lies in cell number nine, where sustainable quality for entire communities and societies is the focus. As the quality journey has progressed, the problems to overcome have become wicked, which is to say, they are complex and have either many possible answers or no answer. Cell number nine is populated almost entirely with wicked problems, meaning that the tools and approaches of the past and present will likely be inappropriate to the challenges ahead.

Anyone with a subscription, including Site and Enterprise members, can access this article.


Other Ways to Access content:

Join ASQ

Join ASQ as a Full member. Enjoy all the ASQ member benefits including access to many online articles.

Subscribe to Journal for Quality and Participation

Access this and ALL OTHER Journal for Quality and Participation online articles. You'll also receive the print version by mail.

  • Topics: Innovation
  • Keywords: Community, Quality profession, Sustainability, Future of quality, Globalization
  • Author: Saco, Roberto M.
  • Journal: Journal for Quality and Participation