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Improvement in the New Millennium: Quality, Sustainability, and Externalities

Summary: Quality professionals have begun exploring the link between quality, sustainability, and externalities. Outside factors have traditionally been ignored by businesses who see them as somebody else's responsibility. Sustainability is a key factor in a business's ability to survive negative externalities. Many techniques to reduce externalities, such as conservation, waste reduction, and minimizing impact on the natural environment, also reduce costs. Cities, such as Madison, WI, can benefit as much as businesses from improved sustainability and reduced externalities.

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  • Topics: Social Responsibility
  • Keywords: Cost management, Environment, Quality, Quality improvement (QI), Sustainability, Waste
  • Author: Joiner, Brian L.
  • Journal: Journal for Quality and Participation