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Case Study: Using the EFQM Model Effectively

Summary: The EFQM (formerly the European Foundation for Quality Management) Excellence Model is a framework for management systems designed to help organizations become more competitive. It can help organizations develop visions and goals, it fosters an understanding of the systemic nature of a business, it is the basis for the EFQM Excellence Award, which recognizes companies' successful customer experiences, and it can be used as a diagnostic tool for organizational health. The authors' organization, STMicroelectronics, has used the EFQM Excellence Model to create a holistic view of the company, identify priorities, and foster continuous improvement. The EFQM has given STMicroelectronics a number of advantages, including increased organizational synergy, formalizing organizational priorities, and managing organizational change.

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  • Topics: Baldrige Program
  • Keywords: Change management, Competitiveness, Continuous improvement (CI), Goals, Priority setting, Quality awards, Quality management (QM), Vision, Case study
  • Author: Dutt, Maneesh; Biswas, Dipak; Arora, Pradeep; Kar, Nirmallya
  • Journal: Journal for Quality and Participation