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JQP Supplement: Using Baldrige to Build Work Team Culture

Summary: This case study summarizes how one work team at Humana used the Baldrige criteria as leverage to provide significant value at the team level.

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  • Topics: Criteria for Performance Excellence
  • Keywords: case study, organizational culture, quality culture, Baldrige framework, Baldrige, teamwork
  • Author: Pollock, Steve; Zocklein, Steve
  • Journal: Journal for Quality and Participation